For OHRA 2026 attendees "Stronger Together," Aug 6–7
Your hospital is bleeding revenue through its phone lines.
You'll never see it on a report: the patient who sat on hold and hung up, the refill that went to a chain, the 7 p.m. caller who got voicemail, the Spanish speaker who gave up on the IVR.
Your funding follows your patient experience — and your phone lines are your patient experience.
We find the bleed and show it to you, line by line.
First 10 hospitals from the conference. Everyone after joins the waitlist.
You've sat through the demos.
Forty-five minutes of slides, a "transformation roadmap," and a contract.
This is the opposite.
Before we ever talk, we call your hospital exactly the way a patient does and map what happens.
You look at your own patient's journey with your own eyes.
You keep the audit, the math, and the plan whether we ever work together or not. If you want the bleed stopped at the end, we'll tell you exactly what that costs.
If not — no drip campaign, no "circling back."
That's the deal.
Our Values
Innovation
Fresh, creative solutions.
Integrity
Honesty and transparency.
Excellence
Top-notch services.
Built for you BEFORE the call
A professional assessment of your patient journey:
The Patient-Line
Mystery Audit
We call your main line, pharmacy line, and refill line the way patients do: during lunch, after hours, and once in a non-English language.
Every transfer, hold, and dead-end, mapped. (What a patient-experience consultant bills thousands for — done before you've spent a dollar.)
The Revenue
Bleed Math
Your call volume translated into exposure:
what abandoned calls and hold times cost a hospital whose funding tracks experience scores.
Real numbers, your denominators.
A live test agent
on a private page
Talk to it yourself at 2 a.m.
Ask for a refill.
Ask in Spanish. Sixteen languages, first ring, every time.
Hand it to your most skeptical charge nurse and let her try to break it.
Your customized integration map
How this connects to what you already run: Liberty Software, PioneerRx, AdvancedMD, LeadingReach for referral coordination, and webhooks into everything else.
No rip-and-replace, no new system for your team to learn.
The one-page
Stop-The-Bleed Plan
What to fix, in what order, whoever you do it with.
Yours to keep. No strings.
All of it built before the call.
Your cost: one hour with your leadership team.
That's roughly $9,200 of work, built before you've spent a dollar or a minute.
Your cost: one hour, professional to professional.
Why free?
Because we'd rather earn rural health's trust one hospital at a time than run ads at it.
The hospitals that move first become the case studies the rest of the network hears about — at OHRA, at every rural health association in the country.
You get the audit; we get the story.
That's the whole trade.
Proof...
400+ calls a day at a single pharmacy — every one answered on the first ring by the 8020 Ops Voice AI platform.
47 hours a month given back to every team member.
Not to do more work — to do the work they came to healthcare to do.
Ask your DON what 47 hours a month does to burnout and turnover.
2.5 million+ calls handled on the platform.
16+ languages, natural accents. <100ms response — it talks like a person, not a phone tree.
Live write-back during calls: refill lookups, patient verification, insurance checks, structured handoffs — inside the systems you already run.
Ready for your security review
The boxes your security and compliance team needs checked — already checked. Send them this section.
SOC 2 Type I certified. Type II in progress.
HIPAA compliant — BAA in place, PHI safeguards throughout.
Built for healthcare workloads, not retrofitted to them.
PCI compliant for payment handling.
End-to-end encryption on every call and all data.
Dedicated infrastructure — isolated compute and storage, 99.99% SLA. Platform uptime 99.9%.
Custom deployments — on-premise or private cloud options with dedicated support, for hospitals whose policies require it.
Full security review packet on request — hand it straight to your CIO.
Who's behind this?
John D. Hanson
You just heard his keynote. John works the people side: retention, engagement, culture by design. He's an expert ar putting the Care back in Healthcare.
Jacob McGill
Founder of 8020 Ops, the systems side: the voice platform, the integrations, the bleed math. The people bleed and the revenue bleed are the same wound. We treat both.
10 slots. 30–50 hospitals in the building.
First movers get the map.
The first ten hospitals get the full audit built before their session.
Everyone else joins the waitlist and receives the Stop-the-Bleed checklist...
We build for the ten — useful, but it isn't a map of your phone lines.
One hour. Bring your CFO, DON, or pharmacy director. Everything is yours to keep either way.
No PHI is accessed, requested, or required at any point in the audit.
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